In this article:
- What Are The Best Car Warranty Companies Of 2024?
- Top 10 Extended Auto Warranty Companies
- Car Warranty Companies
- Best Extended Auto Warranty Companies: Conclusion
- Auto Warranty Companies: FAQ
- Methodology
By:
Brogan Woodburn
![Best Car Warranty Companies (2024) (1) Best Car Warranty Companies (2024) (1)](https://i0.wp.com/d1u9153gczvvuy.cloudfront.net/wp-content/uploads/2023/04/brogan-woodburn.png)
By: Brogan Woodburn Senior Writer
Brogan is a Motor1.com Senior Writer based in Central Oregon. He produces in-depth auto product guides on topics spanning from auto warranties and insurance to tips on how to sell a car.
Last Updated 01/16/2024
Motor1 Reviews Team Take:
- We consider Endurance to be the best car warranty company overall, awarding it the distinction of Best Coverage.
- Carchex and autopom! also ranked second and third in our study by displaying strong coverage options, customer service, and affordability.
- Top warranty companies all have something unique to offer, so we recommend comparing quotes from several of them to find the best protection for your needs.
Endurance
4.6
Industry Standing: 4.3/5.0
Coverage: 4.9/5.0
Cost: 4.6/5.0
Transparency: 4.8/5.0
Customer Service: 4.3/5.0
Quick Facts
- Best Coverage
- Maximum Mileage: Up to 200,000 miles
- Money-Back Guarantee: 30 days for full refund
- Longest Term: 8 years of coverage
- Coverage Options:6 plans including maintenance option
- Discounts: $300 same-day signup discount, $250 shopping voucher, and others
Plan Coverage and Perks
Plan coverage includes | Endurance Elite perks™ |
---|---|
Exclusionary plan | One-year membership for free |
Powertrain plan | Tire repair and replacement |
Maintenance coverage with Endurance Advantage | Key fob replacement |
Roadside assistance | Total loss protection |
Towing | Collision discount |
Rental car | $250 rewards voucher |
Trip interruption coverage | Endurance Protect app |
If you’re looking to continue your warranty after the expiration of manufacturer’s coverage, it’s smart to consider extended protection from one of the industry’s top car warranty companies. Our team has spent 1,475 research hours comparing dozens of popular warranty companies to find the most reliable options on the market.
In this guide, we’ll give a short overview of the best extended car warranty companies worth considering, focusing on industry reputation, customer service ratings, cost, and coverage plans. We’ll also touch on some important things to know about extended warranties that could help you choose the right fit for your vehicle.
What Are The Best Car Warranty Companies Of 2024?
Endurance, CARCHEX, autopom!, CarShield, and Olive are the best car warranty companies recommended by our expert team in 2024. Below are basic details about each (see how we rate companies here):
Warranty Provider | Best For | Overall Rating | Coverage Levels | Years in Business |
---|---|---|---|---|
1. Endurance | Motorists looking for a direct warranty administrator | 4.6 | 6 | 17 |
2. Carchex | Motorists who want to buy from a well-established brand | 4.5 | 5 | 24 |
3. autopom! | Drivers looking for a strong customer service record for shopping and claims | 4.5 | 3 | 14 |
4. CarShield | Owners of specialty or used vehicles | 4.4 | 6 | 18 |
5. Olive | Drivers looking for an easy online claims process | 4.4 | 3 | 23 |
6. Omega Auto Care | Drivers who need a high mileage limit and want maintenance and tire protection | 4.4 | 3 | 55 |
7. Concord Auto Protect | Motorists who have vehicles with reliability issues or high mileage | 4.3 | 3 | 10 |
8. Everything Breaks | Drivers who may also need home warranty coverage and are looking to bundle | 4.3 | 5 | 9 |
9. MPP | Owners wanting a variety of warranty and maintenance coverage options | 4.2 | 10 | 45 |
10. Ally | Drivers looking for a company backed by strong financial support | 4.2 | 4 | 39 |
Top 10 Extended Auto Warranty Companies
Our expert review team uses industry standing, coverage, cost, transparency, and customer service to determine the best car warranty companies. The sections below take an in-depth look at the 10 best car warranty companies, including both direct warranty providers and car warranty brokers. Our ranking is based on over 2,000 data points, a secret shopper analysis of each provider, and knowledge of what consumers care most about according to our own surveys. Each of these providers scored highly for industry standing and transparency in our review of the warranty market.
Overview
Years in business: 17
Better Business Bureau (BBB) rating: Not rated
Provider type: Direct
Availability: All 50 states
Read more: Endurance Warranty Review
Endurance Ratings
Review Category | Our Rating |
---|---|
Industry Standing | 4.3 |
Coverage | 4.9 |
Cost | 4.6 |
Transparency | 4.8 |
Customer Service | 4.3 |
Overall Rating | 4.6 |
Endurance is our top pick for the best extended car warranty company on the market, earning 4.6 out of 5.0 stars (the average rating across 45 providers was 4.0) and the designation of Best Coverage. Formed in 2006 and headquartered in Northbrook, Illinois, Endurance has become one of the largest competitors in the extended warranty space.
It’s a well-known direct provider and is A-rated by AM Best. Endurance also holds a place on the 2023 Inc. 5000, a prestigious ranking of the nation’s fastest-growing companies.
Endurance offers vehicle service contracts in all states except California, where it instead sells mechanical breakdown insurance (MBI) plans.
Endurance Pros And Cons
Pros Endurance offers the most extensive coverage options, ranging from basic coverage to comprehensive plans with maintenance. Endurance directly administers its warranty contracts, which means you don’t have to call a third-party company to file a claim. Endurance Advantage plans cover maintenance services like oil changes and brake pads, which is rare for the industry. Cons Endurance Elite Benefits include extras like tire repair and key fob replacement but are only free for the first year.
Endurance Prices And Coverage
According to our secret shopper analysis, Endurance offers six levels of auto protection that can last for up to 8 years or 200,000 miles. Quotes we received show that Endurance plans range from $107 to $163 per month, which is on par with the industry average. The specific rate you pay will depend on the vehicle, plan, and deductible level you choose.
Below is a summary of each Endurance warranty plan:
Extended Car Warranty Plan Type of Coverage Term Length Coverage Plan Details Supreme Exclusionary 5 years or 100,000 miles Endurance’s most comprehensive choice, this plan covers your vehicle with bumper-to-bumper protection. This exclusionary warranty covers most mechanical and electrical car parts except for a short list of exclusions. Superior Mid-Level 5 years or 100,000 miles With the highest stated-component coverage, this warranty covers hundreds of engine, transmission, steering, air conditioning, and fuel system parts. Secure Plus Mid-Level 5 years or 100,000 miles Great for fast coverage, this plan protects steering, electrical, and braking parts. It also has the shortest waiting period among our top picks, at only 30 days or 1,000 miles. Secure Powertrain 5 years or 54,000 miles Endurance’s most budget-friendly option, this only covers your car’s most vital components – the engine, drive axles, and transmission. Select Premier High-Mileage 6 years or 75,000 miles Best for aging and high-mileage vehicles, this plan covers basic powertrain components (the engine, transmission, and drivetrain or drive axle), air conditioning, and select electrical parts. EnduranceAdvantage™ Maintenance 5 years or 100,000 miles There are three sub-tiers of EnduranceAdvantage coverage to choose from, all of which protect against certain mechanical breakdowns as well as routine maintenance services like oil changes.
Each Endurance warranty plan comes with trip interruption protection, rental car reimbursem*nt, courtesy towing, and 24/7 roadside assistance up to $30 per day and $150 per incident.
Along with the standard perks, every Endurance customer receives a free year of Endurance Elite Benefits. The Elite Benefits package includes two free tire repairs or replacements per year, which is uncommon among extended warranty companies. Elite Benefits also provide $1,000 worth of total loss protection and $500 for key fob replacement. After the first year, Endurance Elite Benefits will cost $29 per month on top of your warranty payment.
Endurance Warranty Claims
Endurance is great for motorists who want a quick and easy claims process. The reason we rank it as one of the best extended car warranty companies is that it’s a direct administrator. This means it handles all claims directly, so there’s no go-between when filing issues.
Not only can this speed up the process of filing a claim, but it also simplifies the entire customer experience. Because you communicate directly with the Endurance team at every possible touch point, you won’t be wondering who you should contact for what problem.
You can connect with Endurance for a quick and easy claims process or any other customer service issue over the phone or online. The provider streamlines the direct experience even further with the Endurance mobile app, which allows customers to conveniently access benefits like roadside assistance from virtually anywhere.
Endurance Warranty Claims
Endurance is great for motorists who want a quick and easy claims process. The reason we rank it as one of the best extended car warranty companies is that it’s a direct administrator. This means it handles all claims directly, so there’s no go-between when filing issues.
Not only can this speed up the process of filing a claim, but it also simplifies the entire customer experience. Because you communicate directly with the Endurance team at every possible touch point, you won’t be wondering who you should contact for what problem.
You can connect with Endurance for a quick and easy claims process or any other customer service issue over the phone or online. The provider streamlines the direct experience even further with the Endurance mobile app, which allows customers to conveniently access benefits like roadside assistance from virtually anywhere.
Endurance Customer Reviews
The extended warranty company has a 3.6-star rating and an “Average” designation on Trustpilot based on over 7,000 Endurance warranty reviews. This means that about 76 percent of customers gave the provider four stars or more.
While Endurance doesn’t have the best industry standing with the BBB, it has a 3.7-star rating from customers based on more than 2,900 reviews. The BBB itself doesn’t currently have a rating for Endurance as it works to evaluate a pattern of complaints before issuing one.
2. CARCHEX: Best For Used Cars
4.5
Overview
Years in business: 24
BBB rating: A+
Provider type: Broker
Availability: 50 states
Read more: Carchex Warranty Review
Carchex Ratings
Review Category | Our Rating |
---|---|
Industry Standing | 5.0 |
Coverage | 4.8 |
Cost | 4.0 |
Transparency | 4.8 |
Customer Service | 3.9 |
Overall Rating | 4.5 |
Carchex is one of the most well-known and reputable extended car warranty companies in the industry, which is why we’ve awarded it with 4.4 out of 5.0 stars. Established in 1999, Carchex has an A+ rating from the BBB, accreditation, and endorsem*nts from trusted brands like Kelley Blue Book, Carfax, RepairPal, and Edmunds.com.
Sample contracts are available on the company’s website. Though most contracts are long, Carchex representatives will walk you through them to help you understand what’s covered.
Overall, we found that Carchex is a good option for vehicle owners who already have a preferred mechanic or auto repair facility, as the company has a large, nationwide network of approved service providers. Vehicle owners don’t have to go through lengthy claims proceedings. Instead, the auto shop can file the claim directly with Carchex, saving you a lot of time and stress.
Carchex Pros And Cons
Pros Carchex has good longevity for the industry, having been in business since 1999. Carchex plans are more affordable per year of coverage than average compared to other providers. Rental car benefits during repairs covers alternative transport like Uber and Lyft, which is unique. Cons Carchex doesn’t cover all vehicles like some luxury models. While Carchex responds to all complaints on the BBB, it has a 2-star rating from customer reviews.
Carchex Cost And Coverage
We shopped for quotes from Carchex for a 2017 Honda CR-V with 45,000 miles on it and found prices for various plan levels ranging from $177 to $218 per month for 18 months. We had a pleasant experience with the customer service representative who helped us out, as they were willing to walk us through all options we inquired about. Our team was also offered various discounts if we committed to purchasing that day.
Carchex has five tiers of coverage, outlined in the table below:
Extended Car Warranty Plan | Type of Coverage | Term Length | Coverage Plan Details |
---|---|---|---|
Titanium | Exclusionary | 6 years or 125,000 miles | For the highest level of protection, you may want this exclusionary coverage plan from Carchex. |
Platinum | Mid-Level | 6 years or 100,000 miles | Offers long-term coverage for stated components and takes care of hundreds of specific parts. |
Powertrain Plus | Mid-Level | 5 years or 100,000 miles | This plan protects high-mileage vehicles by providing essential coverage for many major systems. |
Powertrain | Powertrain | 5 years or 100,000 miles | This warranty plan protects against the most common and expensive repairs. |
Extra Care | Outside of powertrain | Not specified | Provides coverage for items outside of the powertrain such as electrical system and suspension components. |
Carchex Customer Service
Carchex has a no-pressure sign-up process and generally low prices. You can call the company at any time and be sure that you’ll get a clear explanation of pricing and coverage terms, without a pushy salesperson on the other end.
The contracts and plans for the different levels of Carchex coverage are long and rather confusing, but a representative can help you understand. If you’re not satisfied with your warranty plan within the first 30 days, cancel it and receive a full refund as part of the company’s 30-day money-back guarantee.
Carchex Warranty Reviews
Carchex has an A+ BBB rating and accreditation, and it’s endorsed by several industry leaders. The company has also received numerous awards for outstanding customer service, including:
- TopConsumerReviews.com five-star rating for six consecutive years
- BestReviewsHub.com Best Choice Award for four consecutive years
- Golden Bridge Awards® “Silver Status” for three consecutive years
When it comes to customer service, its “No-Haggle, Low-Price, Everyday Guarantee™” differentiates Carchex from competitors. The company aims to provide clear coverage and pricing details, you aren’t pressured to buy, and your questions will be fully answered. It’s an experience that’s hard to find in the car warranty industry.
However, Carchex customer reviews through the BBB website and Trustpilot are mixed. It has a “Poor” rating on Trustpilot and 2.5 out of 5.0 stars from over 1,500 reviews. It also holds a rating of 1.9 out of 5.0 stars from over 150 customer reviews on the BBB.
Overview
Years in business: 14
BBB rating: A+
Provider type: Broker
Availability: All 50 states
autopom! Ratings
Review Category | Our Rating |
---|---|
Industry Standing | 4.8 |
Coverage | 4.5 |
Cost | 4.7 |
Transparency | 4.3 |
Customer Service | 4.6 |
Overall Rating | 4.5 |
The name for autopom! comes from the company’s mission: to provide “automotive peace of mind.” The warranty company prides itself on its consultative approach to customer service and low-pressure quotes process. The company’s CEO is known for stepping in and helping out if a customer can’t get a claim approved when it should be.
There are three levels of autopom! coverage to choose from, ranging from exclusionary to basic powertrain coverage with optional add-ons. All plans come with roadside assistance, rental car coverage, and trip interruption, though some plans also offer tire repair coverage.
autopom! Pros And Cons
Pros Autopom! has reliable customer service as shown by its 4.9-star Trustpilot score and 4.7-star BBB rating. Some of autopom!’s plans come with tire protection benefits. The quote process was one of the easiest we’ve come across in secret shopping. Cons Autopom! has higher monthly and total costs than the industry average. Autopom! only offers three plans, while the average for the industry is five.
autopom! Cost And Coverage
autopom! offers three extended car warranties: Exclusionary, Mid-Level, and Powertrain Plus. The company offers a 7-year term and some vehicles may be eligible for an unlimited-mile coverage term. All in all, we found autopom! coverage to be affordable with plans ranging from $130 to $160 per month depending on the level of coverage.
You can find further details on each of the coverage plans offered by autopom! below.
Extended Car Warranty Plan | Type of Coverage | Term Length | Coverage Plan Details |
---|---|---|---|
Exclusionary | Exclusionary | 5 years/75,000 miles | Protects virtually all mechanical and electrical components unless the component is specifically listed as not covered |
Mid-Level | Mid-Level | 5 years/75,000 miles | Provides coverage within most of the major systems of your vehicle including the engine, transmission, drive axle, steering, braking, air conditioning, and electrical systems. |
Powertrain Plus | Powertrain | 4 years/48,000 miles | Protects named components for the essential powertrain systems, with the option to add electrical, air conditioning, and fuel systems |
autopom! plans come with additional benefits like roadside assistance, rental car coverage, trip interruption benefits, and tire repair or replacement.
autopom! Customer Reviews
Autopom! has been in business since 2009, has an A+ rating from the BBB, and holds a 4.9-star rating on Trustpilot. Customer complaints on the BBB detail issues with having repairs covered under warranty, which is why reading the fine print is critical.
4. CarShield: Best For Electric Vehicles
4.4
Overview
Years in business: 18
BBB rating: D
Provider type: Broker
Availability: All states except California
Read more: CarShield Warranty Review
CarShield Ratings
Review Category | Our Rating |
---|---|
Industry Standing | 4.0 |
Coverage | 4.8 |
Cost | 4.0 |
Transparency | 4.8 |
Customer Service | 4.0 |
Overall Rating | 4.4 |
CarShield earned 4.4 out of 5.0 stars in our overall review. It’s been in business since 2005 and has the largest market share as far as used cars are concerned. As seen by its vast number of reviews and significant market presence, CarShield is one of the most popular extended warranty providers.
CarShield sells coverage plans from American Auto Shield and operates as a liaison between the customer and this warranty company. Though CarShield doesn’t administer its own plans, it works with a top-rated distributor for customer service and claims. When customers file a claim with CarShield, repairs are paid directly to the repair shop.
CarShield Pros And Cons
Pros CarShield can cover vehicles up to 300,000 miles, which is the highest mileage limit in the industry. CarShield’s Aluminum plan is designed to cover high-tech components and enhance an existing powertrain plan. CarShield offers unlimited month-to-month contracts, which are unique in the industry. Cons Because of CarShield’s monthly payment structure, short-term plans tend to be the most affordable while long-term ones are expensive compared to the industry average.
CarShield Cost And Coverage
Our team received quotes from CarShield for a 2017 Honda CR-V with 45,000 miles on it, and prices ranged from $110 to $140 per month depending on the protection level. During our experience, we were put on hold multiple times, and we found it difficult to get a quote for anything other than the Diamond policy.
CarShield plans can cover vehicles up to 300,000 miles, which is the industry’s highest limit. The company offers six levels of coverage, as outlined below:
Extended Car Warranty Plan | Type of Coverage | Term Length | Coverage Plan Details |
---|---|---|---|
Diamond | Exclusionary | Unlimited | Closest to factory-level protection, this plan offers bumper-to-bumper coverage designed to be similar to a manufacturer’s warranty for new cars. |
Platinum | Mid-Level | Unlimited | This comprehensive plan is best for high-mileage vehicles. |
Gold | Mid-Level | Unlimited | With coverage for both minor and major vehicle parts, this plan offers powertrain-plus coverage for the engine, transmission, water pump, air conditioning, and starter. |
Silver | Powertrain | Unlimited | This provides basic powertrain coverage for only the most important parts of your vehicle. |
Aluminum | Specialty | Unlimited | This vehicle service contract offers high-tech electrical coverage that protects the engine control module, alternator, navigation and GPS, electrical system, and starter. |
Motorcycle & ATV | Specialty | Unlimited | For motorcycles, ATVs, and other off-road vehicles, this option comes with a variety of coverage levels. |
CarShield Reviews And Complaints
CarShield has an average rating of 4.1 out of 5.0 stars across more than 42,000 Trustpilot reviews. Unfortunately, a look at the company’s BBB page shows over 3,400 complaints filed in the last three years. However, considering CarShield sold over one million vehicle protection plans in the same time period, the rate of complaints remains relatively low.
There’s also a BBB alert against CarShield, so make sure you understand that you aren’t talking to a dealer or manufacturer when you speak with a CarShield representative. Also, be sure to carefully read your plan’s fine print before signing any type of CarShield contract.
5. Olive: Best Value
4.2
Overview
Years in business: 23
BBB rating: A+
Provider type: Broker
Availability: 50 states
Read more: Olive Warranty Review
Olive Warranty Ratings
Review Category | Our Rating |
---|---|
Industry Standing | 4.8 |
Coverage | 4.1 |
Cost | 4.7 |
Transparency | 4.5 |
Customer Service | 4.1 |
Overall Rating | 4.4 |
We gave Olive 4.4 out of 5.0 stars and recognize it as the Best Value for how easy it is to purchase plans and manage claims online. Olive’s site felt the most modern to our team, as it’s well-organized and makes it simple to compare coverage plans. Olive also features an online chatbot that’s helpful to customers and populates with good questions to ask.
Olive was founded in 2000 but only began selling its warranty plans online in 2020. We found that the provider generally has affordable plans and offers a great deal of transparency with regard to what’s covered by each warranty option. Our team found Olive to be the simplest process, however, if you’re looking for more information it may be better to use a company where you have to call for a quote.
In addition, Olive has a solid reputation. Its parent company, Repair Ventures LLC, holds an A+ rating and accreditation from the BBB. Olive also partners with companies like Consumer Affairs and auto repair estimator, RepairPal.
Olive Pros And Cons
Pros If you visit a RepairPal Certified Shop with an Olive warranty, Olive covers $100 of your deductible and the shop guarantees the repair for 12 months/12,000 miles. Our car warranty cost analysis shows Olive is more affordable than the industry average in terms of both monthly payments and total warranty cost. Olive doesn’t require a waiting period or inspection, while many other companies do. Olive has strong customer reviews with a 4.7-star rating on Google. Cons Olive’s longest term is three years, while you can often find five-, six-, or seven-year warranties from other companies. Olive’s contracts exclude rideshare vehicles, which means Uber and Lyft drivers aren’t covered. Olive doesn’t offer roadside assistance or trip interruption like many other providers.
Olive Warranty Cost And Plans
Olive offers three levels of coverage, ranging from bumper-to-bumper coverage to powertrain protection. During our team’s comprehensive secret shopper analysis, we found average or lower rates when gathering quotes from Olive. Total plan costs for a 2017 Honda CR-V with 45,000 miles ranged from $898 to $2,382 per year. The monthly payments we were quoted ranged from $25 to $66 for 36-month terms. Olive offers deductible options of either $100, $250, or $500.
Below is a summary of each Olive warranty plan:
Extended Car Warranty Plan | Type of Coverage | Term Length | Coverage Plan Details |
---|---|---|---|
Complete Care | Exclusionary | 3 years | This is Olive’s most comprehensive coverage, with a small list of exclusions. |
Powertrain Plus | Mid-Level | 3 years | Covers major components like the engine, transmission, and brake system, along with air conditioning and suspension. |
Powertrain | Powertrain | 3 years | This plan protects the engine, transmission, and drive axles. |
All Olive warranty plans come with towing assistance and rental car reimbursem*nt, but they don’t include roadside assistance or trip interruption benefits. Although many other warranty providers do offer these perks, not providing them is one way that Olive keeps prices low.
Olive Warranty Reviews
Customers on the BBB give Olive 2.1 out of 5.0 stars, although that rating is based on just 11 reviews. The company has responded to every complaint from customers on the BBB. Positive Olive reviews focus on the ease of the claims process and the ability to quickly compare coverage levels on the company’s website.
Overview
Years in business: 55
BBB rating: A+
Provider type: Broker
Availability: All states
Omega Auto Care Ratings
Review Category | Our Rating |
---|---|
Industry Standing | 4.6 |
Coverage | 4.9 |
Cost | 4.1 |
Transparency | 3.8 |
Customer Service | 4.2 |
Overall Rating | 4.4 |
Omega Auto Care has offered vehicle service contracts for over a decade and provides solid coverage options with strong added benefits. Omega Auto Care also makes our list because it has an A+ rating from the BBB along with a 3.8–star customer rating on Trustpilot.
In our research, we found Omega Auto Care’s extended warranties to be worth it if you have a high-mileage vehicle or want a warranty plan with some maintenance benefits. Its plans cover up to 250,000 miles on almost any vehicle and come with benefits like roadside assistance and maintenance benefits for one year.
Omega Auto Care Pros And Cons
Pros Omega Auto Care has a 3.8-star rating from both BBB reviews and Trustpilot, which are high ratings for the warranty industry. Omega Auto Care waives the deductible if you go to a RepairPal Certified Shop. Plans come with maintenance and tire repair benefits for one year. Cons Omega’s powertrain plans don’t cover seals and gaskets in the engine, while other companies often cover these.
Omega Auto Care Cost And Coverage
Omega Auto Care offers five main warranty plans – a factory-level plan, a mid-tier plan, and three different powertrain plans, with costs ranging from $118 to $125 per month. Plans can cover vehicles for up to 250,000 miles, which puts Omega Auto Care in league with companies like CarShield, CARCHEX, and Endurance.
The table below provides further details into Omega Auto Care’s five warranty plans.
Extended Car Warranty Plan | Type of Coverage | Term Length | Coverage Plan Details |
---|---|---|---|
Exclusionary | Exclusionary | 5 years | Covers almost any breakdown except for a list of exclusions. |
Used Stated | Mid-Level | 5 years | Covers a wide range of systems on the vehicle including electrical, air conditioning, steering, suspension, and cooling. |
Powertrain Enhanced | Mid-Level | 5 years | Covers everything in the Powertrain and Powertrain Plus plans along with the fuel and cooling systems. |
Powertrain Plus | Powertrain | 5 years | Includes everything in the Powertrain plan, adding air conditioning and electrical. |
Powertrain | Powertrain | 5 years | Offers affordable, basic coverage for the engine, transmission, drive axle, and hybrid drive components. |
Omega Auto Care plans also come with roadside assistance, rental car reimbursem*nt, and trip interruption coverage. In addition, the extended warranty provider offers tire hazard protection plus the following maintenance benefits:
- Three oil changes
- $100 or $130 toward brake pads on select vehicles
- $100 toward battery replacement
- $40 toward cooling system maintenance
- One safety inspection and wiper blade change
These maintenance benefits take effect during the second month of your contract and expire 12 months later. Tire hazard protection covers $20 toward tire repair per tire or $100 toward tire replacement with a maximum benefit of $400.
Omega Auto Care Warranty Reviews
As mentioned above, Omega Auto Care has an A+ rating from the BBB and holds accreditation with the site. Around 300 customers on the BBB give Omega Auto Care an overall score of 3.8 out of 5.0 stars. The company has a small number of complaints for a company of its size, with just under 40 being closed in the last year.
We found that common complaints on the BBB include having issues canceling extended warranty coverage and getting in touch with customer service representatives.
Overview
Years in business: 10
BBB rating: F
Provider type: Direct
Availability: All states except California, Florida, and Washington
Concord Auto Protect Ratings
Review Category | Our Rating |
---|---|
Industry Standing | 3.8 |
Coverage | 4.3 |
Cost | 4.7 |
Transparency | 4.5 |
Customer Service | 4.1 |
Overall Rating | 4.3 |
Concord Auto Protect was founded in 2013 and has built a reputation for affordable extended vehicle protection. Like Endurance, Concord is a direct provider of extended warranties. This means that there’s no intermediary between customers and their service contracts. However, Concord isn’t backed by a traditional insurer.
In our research, we found that Concord Auto Protect tends to be one of the most affordable providers in the industry. However, its customer reviews and ratings leave much to be desired. On the BBB, Concord Auto Protect has an F rating with 3.8 out of 5.0 stars from 56 customers. The company holds an average rating of 2.6 out of 5.0 stars on Trustpilot from over 300 reviewers.
Concord Auto Protect Pros And Cons
Pros Concord offers lower monthly payments and total costs than the industry average according to our shopping analysis. The warranty provider offers rental car reimbursem*nt of $75 for four days which is higher than the industry average. Cons Coverage isn’t available in California, Florida, or Washington. Concord’s website doesn’t provide easily accessible sample contracts, which makes it hard to know what’s covered before you get a quote.
Concord Auto Protect Cost And Coverage
Concord Auto Protect offers three levels of extended warranty coverage: Premium, Advanced, and Powertrain. The Premium plan comes closest to a bumper-to-bumper protection plan. Our research shows that Concord Auto Protect tends to cost between $44 and $49 per month, depending on the car you have and coverage level you choose.
We take a closer look at Concord’s warranty plans in the table below.
Extended Car Warranty Plan | Type of Coverage | Term Length | Coverage Plan Details |
---|---|---|---|
Premium | Exclusionary | 5 years/60,000 miles | Concord’s most complete warranty plan covers the engine, transmission, drive axles, suspension, fuel system, and air conditioning. |
Advanced | Mid-Level | 5 years/60,000 miles | The Advanced option covers key engine, transmission, and drivetrain components. Steering, brakes, and the cooling system are also protected. |
Powertrain | Powertrain | 5 years/60,000 miles | Concord’s Powertrain plan focuses on the most important vehicle components but covers less than half of what the Premium plan offers. |
Concord Auto Protect plans feature perks like 24/7 roadside assistance, full transferability, towing to the nearest repair facility, and lockout services.
8. Everything Breaks
4.4
Overview
Years in business: 9
BBB rating: A
Provider type: Broker
Availability: All states
Everything Breaks Ratings
Review Category | Our Rating |
---|---|
Industry Standing | 4.0 |
Coverage | 4.7 |
Cost | 3.8 |
Transparency | 4.8 |
Customer Service | 4.0 |
Overall Rating | 4.3 |
Everything Breaks has been in business for about nine years and offers extended vehicle protection plans in all fifty states. The company is also known for its home warranties, which can be bundled with auto plans.
Everything Breaks Pros And Cons
Pros Everything Breaks features five coverage options with mileage limits up to 250,000. Affordable monthly, one-year, and three-year plan options. Coverage is fully transferable to new owners. Cons Deluxe and Topline plans only for vehicles with less than 165,000 miles. Longest coverage term is only three years.
Everything Breaks Cost And Coverage
Everything Breaks earns a 4.7 for coverage thanks to its five plan options reaching up to 250,000 miles. The provider also offers affordable monthly payment plans, beginning at $29.88 per month for its roadside assistance plan and $69.88 for standard powertrain coverage.
Here’s a detailed look at Everything Breaks coverage options:
Extended Car Warranty Plan | Type of Coverage | Term Length | Coverage Plan Details |
---|---|---|---|
Topline | Stated Component | Up to 3 years | This plan covers more than 180 total components, including key parts of the engine and transmission, steering, fuel system, air conditioning, and seals and gaskets on any covered components. |
Deluxe | Stated Component | Up to 3 years | This is just a slight downgrade from the Topline plan, with 129 components covered across key vehicle systems. Like the Topline plan, the Deluxe option is for cars less than 20 years old with less than 175,000 miles. |
Enhanced Powertrain | Mid-Level | Up to 3 years | With the Enhanced Powertrain plan, you’ll get coverage for all internal lubricated engine parts and four key transmission elements. There are 61 covered parts in total. |
Standard Powertrain | Powertrain | Up to 3 years | Standard Powertrain protection from Everything Breaks covers nine engine components, four transmission parts, and five drive axle parts. |
Critical Coverage | Partial Protection | Up to 1 year | Everything Breaks guarantees 50% of all mechanical repairs paid with this plan. |
Everything Breaks Customer Reviews
Everything Breaks gets average reviews from Trustpilot and the BBB, but it is worth noting the company is young and there are not many reviews.
9. MPP
4.2
Overview
Years in business: 45
BBB rating: A+
Provider type: Broker
Availability: 10 states
MPP Ratings
Review Category | Our Rating |
---|---|
Industry Standing | 4.4 |
Coverage | 4.5 |
Cost | 4.2 |
Transparency | 4.0 |
Customer Service | 3.9 |
Overall Rating | 4.2 |
MPP was founded in 1978 and provides a comprehensive selection of extended warranty options as well as maintenance contracts. The company has served over five million customers and paid out over $400 million in claims in its history. It’s backed by Old United Casualty Company, a reliable bank with a high financial reliability score from AM Best.
Overall, we found that MPP has a solid reputation in the industry for customer service. The company holds an A+ rating from the BBB, along with 4.0 out of 5.0 stars from over 100 customer reviews. For a company of its size, MPP has a small number of complaints, with only 25 being closed within the last year.
Keep in mind that MPP extended warranties are only sold through specific car dealerships. Additionally, the company only serves drivers who live in the following states:
- Arizona
- California
- Florida
- Georgia
- Illinois
- Indiana
- Missouri
- Nebraska
- New Mexico
- Texas
MPP Pros And Cons
Pros MPP offers a wide range of coverage options for new and used cars that include standard warranty coverage and maintenance coverage. MPP has a strong reputation with over 45 years in business and an A+ rating from the BBB with accreditation. Cons Plans are only available from dealerships in 10 states. Although there are many plan options, some seem like repackaged versions of each other with minimal differences.
MPP Car Warranty Plans
MPP offers a wide variety of coverage options, allowing you to easily compare protection plans. Because it only offers its extended warranties through dealerships, there are no quotes available online. While the company says it offers a base $100 deductible with all of its plans, there are also plans with a disappearing deductible option.
We’ll take a closer look at MPP’s warranty plans for new and used vehicles in the table below:
Extended Car Warranty Plan | Type of Coverage | Term Length | Coverage Plan Details |
---|---|---|---|
Platinum Care Elite | Exclusionary | 5 years/60,000 miles | Extensive plan featuring bumper-to-bumper coverage and benefits like oil changes, tire rotations, and headlamp replacements. |
Platinum Elite | Exclusionary | 5 years/60,000 miles | Features the same coverage and benefits as Platinum Care Elite but without maintenance benefits. |
Platinum Plus | Exclusionary | 5 years/60,000 miles | Includes the same coverage as the Platinum plan while including maintenance benefits. |
Platinum | Mid-Level | 5 years/60,000 miles | The Platinum plan is similar to a bumper-to-bumper factory warranty for new vehicles. |
Platinum (for used cars) | Mid-Level | 5 years/60,000 miles | The Platinum plan for used cars offers bumper-to-bumper coverage. |
Gold (for used cars) | Mid-Level | 5 years/60,000 miles | Covers everything in the Silver plan with additional enhancements for the engine, transmission, steering, brakes, electrical, air conditioning, drive housing, and suspension. |
Silver (for used cars) | Mid-Level | 5 years/60,000 miles | Covers all from the Bronze plan along with five more systems including steering, brakes, electrical, air conditioning, and front suspension. |
Bronze (for used cars) | Powertrain | 5 years/60,000 miles | Similar to a powertrain warranty, Bronze focuses on three major areas: the engine, transmission, and front- or rear-wheel drive. |
MPP warranty plans come with the following perks:
- Emergency roadside assistance
- Towing allowance
- Rental car reimbursem*nt
10. Ally
4.2
Overview
Years in business: 39
BBB rating: Not rated
Provider type: Broker
Availability: All 50 states
Ally Warranty Ratings
Here’s how we rated Ally‘s auto warranty offerings.
Review Category | Our Rating |
---|---|
Industry Standing | 3.8 |
Coverage | 4.7 |
Cost | 4.3 |
Transparency | 4.0 |
Customer Service | 3.6 |
Overall Rating | 4.2 |
Along with its four basic extended protection options, the company also offers Ally Auto Care®, which covers oil changes, chassis lubrication, tire rotations, and fluid top-offs at your selling dealership. Ally also offers GAP protection, a plan that protects drivers from lease-end fees, and Everyday Protection options that can cover your windshield, tires and wheels, exterior finish, and more.
Ally plans can only be purchased through dealerships, so it’s tough to get a handle on pricing. However, the company offers deductibles of $0, $100, $200, $500 (for select luxury cars), and a disappearing $100 option that is waived when covered repairs are performed at your selling dealership.
Ally Extended Warranty Pros And Cons
Pros Coverage options for routine maintenance, leased vehicles, theft, tires and wheels, and exterior finish. Disappearing deductible option for covered repairs performed at selling dealership. Highly rated mobile apps. Cons Only available through participating dealerships. Mixed customer service reviews.
Ally Car Warranty Plans
Here are Ally’s four main coverage plans in detail:
Extended Car Warranty Plan | Type of Coverage | Term Length | Coverage Plan Details |
---|---|---|---|
Major Guard | Exclusionary | Not listed | Ally’s most extensive warranty plan, covering most vehicle components for gas, diesel, and hybrid models. |
Major Guard EV | Stated Component | Not listed | Essentially the Major Guard plan customized for EVs and plug-in hybrids. Batteries and related accessories are covered. |
Essential Guard | Powertrain | Not listed | This is basically powertrain coverage, with critical engine, transmission, and drive axle components protected. Some elements of the fuel delivery, electrical, and steering systems are also covered. |
Feature Guard | Tech and Safety | Not listed | The Feature Guard plan covers high-tech components like lane departure and blind spot sensors in all types of vehicles. Various other electronics are covered as well. |
Ally Customer Reviews
Customers on the BBB give the company 1.1 out of 5.0 stars from almost 100 reviews. However, it’s worth noting that these reviews are also for Ally as a bank, not just a warranty provider.
Car Warranty Companies
Extended new and used car warranties can help you avoid draining your savings account or relying on credit cards to cover unexpected mechanical repairs. But without properly vetting companies, you could end up wasting hard-earned money on an extended warranty with bad coverage or customer service.
Car Warranty Company Reviews
If you’d like aftermarket car warranty coverage, shopping for quality options and determining the best warranty provider could be difficult. While reputable extended car warranty companies offer decent coverage at good rates, some extended warranties are little more than scams, taking customers’ money and failing to provide adequate service.
List Of Car Warranty Companies
If you don’t see your provider in our list of the 10 best car warranty companies, here are other options we’ve researched and given ratings to. Based on our in-depth research, these providers didn’t perform quite as well overall when it came to industry reputation, average cost, coverage plans, and customer service.
Extended Car Warranty Provider | Our Rating |
---|---|
Select Auto Protect | 4.1 |
Toco | 4.1 |
ASC Warranty | 4.1 |
EasyCare Warranty | 4.0 |
Safe-Guard | 4.0 |
AutoAssure | 4.0 |
Vehicle Assurance | 4.0 |
CornerStone United | 4.0 |
American Dream Auto Protect | 4.0 |
Warranty Solutions | 4.0 |
Smart AutoCare | 3.9 |
CNA National Warranty Corporation | 3.9 |
National Auto Care | 3.9 |
American Auto Repair Coverage | 3.9 |
NVP | 3.9 |
GWC Warranty | 3.9 |
National Vehicle Protection Services | 3.9 |
Zurich | 3.9 |
Century Warranty Services | 3.9 |
Fidelity Warranty Services | 3.8 |
Do Consumers Trust Extended Warranty Companies?
Our team polled 1,000 consumers who have purchased or thought about buying an extended warranty. Of those who had extended warranties, 65 percent were satisfied with the provider whether they had used their coverage or not.
However, 7 percent were disappointed that the warranty didn’t cover certain repairs, while 5 percent believed their company had tried to avoid paying for covered repairs. The remaining 23 percent were neither satisfied nor dissatisfied.
Trust Levels In Dealerships Vs. Car Warranty Companies
In our review team’s survey, we asked consumers about their level of trust in extended warranties from both third-party providers and car dealerships. We found that 63 percent of respondents trust an extended warranty from a third-party car warranty company. On the other hand, 15 percent of respondents don’t trust extended warranties from independent providers.
When it comes to purchasing an extended warranty from a car dealership, 65 percent of consumers we polled trust this process. However, 16 percent of respondents don’t trust purchasing extended warranty coverage from a car dealership.
From this data, we can generalize that slightly more consumers have trust in purchasing an extended warranty from a car dealership than from a third-party car warranty company. Truly, though, there’s very little difference in Americans’ perceptions of the two.
![Best Car Warranty Companies (2024) (13) Best Car Warranty Companies (2024) (13)](https://i0.wp.com/d1u9153gczvvuy.cloudfront.net/wp-content/uploads/2022/10/Motor-1s-Warranty-Infographic_Final_V2_Graph-1-1.png)
Types Of Car Warranty Companies
When it comes to purchasing a vehicle warranty, you have two main options: coverage backed by your car manufacturer or from an independent auto warranty provider. Take a look at the differences between these two options below.
Manufacturer-Backed Extended Warranties
All new cars leave the dealership with a factory warranty that varies in length but is usually short. If you enjoyed the protection of your manufacturer’s warranty, there’s the option of buying an extended warranty directly from the carmaker.
Most auto dealers offer their own extended warranties, but they’re generally only available for purchase before a car’s original warranty expires. Plans are typically less comprehensive than the bumper-to-bumper warranty you get during the first few years of a car’s life, but they still cover many parts. One upside is that repairs will be made by factory-trained technicians using original equipment manufacturer (OEM) parts.
Extended warranties from the dealership tend to cost far more than third-party options. You also have significantly less room to customize your car coverage plan. Make sure you know what’s covered and for how long before purchasing an extended warranty from your dealer, as these plans are generally somewhat limited and don’t last long.
When you purchase a vehicle service contract from the dealership, you’re limited with where car repairs can be done. Typically, service can only be performed at dealerships for your automaker.
Third-Party Car Warranty Companies
If unexpected and costly repair bills are something you’re worried about, look into third-party warranty coverage. Make sure to only get free quotes from reputable extended car warranty companies in order to avoid potential scams.
With independent providers, you have the ability to purchase an extended service plan for new and used vehicles at almost any mileage. Third-party providers also typically have more coverage options than manufacturers, letting you buy a plan that better suits your vehicle and budget.
This type of vehicle service agreement is, in many ways, the reverse of a dealer warranty. While you generally won’t receive exact factory replacement parts, many third-party warranty companies have larger repair networks, meaning your car can be repaired at almost any repair facility under warranty.
The coverage options and additional perks are similar to what you’ll get from a dealership, while sometimes they’re better. Though the best car warranty companies are cheaper than auto dealers most of the time, it’s best to compare rates with instant quotes.
Direct Service Providers
Car warranty companies that handle their own vehicle protection plans are called direct service providers. Being a direct service provider means the company handles everything from selling the warranty to approving car warranty claims to paying repair shops when your car gets fixed.
The idea is that customers will always know who they’re dealing with rather than having to work with warranty middlemen.
How To Find The Best Car Warranty Company
With extended car warranties, you can choose a provider that keeps the process in-house to make sure that you receive a high standard of service. You could also select an extended warranty company that uses third-party administrators to handle claims and contract details.
Below are the steps to take when getting an extended warranty for your vehicle:
- Research different car warranty providers.
- Find the best coverage for your car based on budget and needs.
- Compare coverage plans from multiple providers.
- Ask any questions you have before purchasing.
What To Look For In Car Warranty Companies
If you understand what to look for in car warranty companies, you’ll have plenty of excellent options for coverage. We typically consider the following five categories when evaluating the best extended car warranty providers.
1. Industry Standing
Why it’s important: Industry standing is an excellent way to check whether a company is legitimate or a fraud. Our team recommends looking for extended warranty companies that have partnered with other trusted providers and that regularly win industry awards.
How to check: One place to start is the BBB, which rates providers based on how they resolve customer complaints, their transparency with business practices, and any known licensing or advertising issues. We also suggest looking into how long a warranty provider has been in business and how many states it serves.
2. Coverage
Why it’s important: If you’re going to spend upward of $1,000 on an extended warranty, it’s important that your most essential vehicle parts and components will actually be covered.
How to check: Any reputable extended car warranty provider will allow potential customers to review sample service contracts to verify what the warranty covers. These sample contracts list out exactly what is and isn’t protected by the warranty. Carefully read the full list of coverage and exclusions with any extended car warranty before purchasing a plan.
3. Cost
Why it’s important: If you want an extended warranty to help you save on repair costs, you need to find the best coverage plan at the lowest possible cost.
How to check: Most extended warranty providers offer easy-to-use online quote tools, though you may sometimes have to call to request pricing. Most warranty providers also offer long-term payment plans, though some may require upfront payments instead.
4. Transparency
Why it’s important: Any company that makes coverage details difficult to find should raise eyebrows. Solid providers will be upfront about contract information – it’s a bad sign when a provider tries to hide important coverage details from its customers.
How to check: Companies with a strong BBB standing and that post sample contracts online demonstrate a high level of transparency. If you have difficulty finding contract details or even receiving a quote from a provider, this should be a major red flag.
5. Customer Service
Why it’s important: Any extended warranty is only as good as the service provided when it comes time to file a claim. The worst extended car warranty companies have slow claims processes, poor responsiveness, and regularly look for excuses to deny claims.
How to check: Look at a company’s BBB page, which lists out customer reviews and complaints. Also check websites such as Trustpilot to see what customers are saying. While even the best extended warranty provider is bound to have its fair share of complaints, providers with an especially high volume of complaints should be met with skepticism.
Avoiding Scams From The Worst Car Warranty Companies
Unfortunately, some providers take their business practices to new lows and are outright scams. Here are a couple of ways to avoid these companies:
Recognize Unreliable Companies
Apart from phishing scams, there are vehicle warranty companies that make it difficult to get the coverage you’re paying for. Red flags to look out for when vetting an extended warranty company include a lack of industry endorsem*nts, major limitations in coverage, and poor ratings on popular review sites.
The BBB lists consumer complaints on its site, so that’s a great place to start. Ideally, you’ll want to search for a company with a lower-than-average volume of complaints.
Disregard Spam Calls
The Federal Communications Commission (FCC) mentions scams in which car owners receive sales calls stating that their warranty is about to expire. During these calls, the scammer may pose as an employee from a legitimate company and could even provide specific information about the receiver’s car, further deceiving them into believing the call.
However, the caller is generally phishing for personal information, so do not provide any sensitive details. If you believe that you’ve been contacted by one of these scammers, immediately report the number to the FCC.
Best Extended Auto Warranty Companies: Conclusion
Our team took a deep dive into leading warranty providers’ reputations within the industry, available coverage plans, average costs, and customer service quality. Based on our findings, we named the following as the 10 best car warranty companies of 2024:
- Endurance: Best Coverage
- CARCHEX: Best for Used Cars
- autopom!: Excellent Customer Service
- CarShield: Best for Electric Vehicles
- Olive: Best Value
- Omega Auto Care: Over 25 Years of Experience
- Concord Auto Protect: Best for Luxury Vehicles
- Everything Breaks
- MPP
- Ally
Each of these reputable extended auto warranty companies will likely serve you well, save you from paying for auto repairs out of pocket, and provide peace of mind. However, these companies offer plans that appeal to varying types of vehicle owners, so we’d recommend comparing free quotes from multiple providers to find the best options for you.
Endurance
4.6
Industry Standing: 4.3/5.0
Coverage: 4.9/5.0
Cost: 4.6/5.0
Transparency: 4.8/5.0
Customer Service: 4.3/5.0
Quick Facts
- Best Coverage
- Maximum Mileage: Up to 200,000 miles
- Money-Back Guarantee: 30 days for full refund
- Longest Term: 8 years of coverage
- Coverage Options:6 plans including maintenance option
- Discounts: $300 same-day signup discount, $250 shopping voucher, and others
Plan Coverage and Perks
Plan coverage includes | Endurance Elite perks™ |
---|---|
Exclusionary plan | One-year membership for free |
Powertrain plan | Tire repair and replacement |
Maintenance coverage with Endurance Advantage | Key fob replacement |
Roadside assistance | Total loss protection |
Towing | Collision discount |
Rental car | $250 rewards voucher |
Trip interruption coverage | Endurance Protect app |
Auto Warranty Companies: FAQ
Below are some frequently asked questions about the best car warranty companies:
What is the most reliable car warranty company?
Based on our research, the most reliable car warranty company is Endurance. The third-party warranty company is a direct provider, which means it administers all the contracts it sells. Endurance also provides several plan options for drivers and solid benefits.
What companies are better than CarShield?
During our research, we found that Endurance, CARCHEX, and autopom! can be better choices than CarShield depending on your needs. Each of these providers offers solid and affordable coverage options for drivers.
Does AAA offer extended car warranties?
Depending on your local AAA organization, you may be able to find extended car warranties from AAA. Remember, AAA is made up of dozens of regional car clubs across the country. Some locations offer AAA extended warranties, while others don’t.
What is the best used car warranty company to use?
If you’re looking to cover an older car or high mileage vehicle rather than a new vehicle, CARCHEX is one good option to explore, as we named it the provider Best for Used Cars in our review. The company’s Silver plan could be the best used car warranty for you, as it provides essential coverage for many major systems of high-mileage vehicles.
What are the top-rated extended auto warranty companies in 2024?
After spending 1,475 hours researching the auto warranty industry, we ranked the best car warranty companies on coverage, cost, transparency, customer experience, and reputation, and found that Endurance, CARCHEX, autopom!, CarShield, and Oliveoffer the best extended warranty plans.
What are other options for extended car warranty companies?
Other reputable extended car warranty companies include Omega Auto Care, Concord Auto Protect, Everything Breaks, MPP, and Ally.
What is the number one extended car warranty?
Based on our industry-wide best extended car warranty review, Endurance is the number one provider. The company is a direct provider, meaning it handles all customer claims and contracts in-house. It offers six coverage plans for drivers with term limits up to 8 years or 200,000 miles.
Is CarShield worth buying?
We found that CarShield offers affordable monthly payments compared to other extended warranty providers. A CarShield warranty can be a good investment if you don’t have an emergency fund set aside for expensive repairs and your factory warranty has expired.
What's the difference between manufacturer and third-party extended warranties for cars?
A manufacturer extended car warranty is a vehicle service contract bought from an automaker, while a third-party extended warranty is purchased from an independent warranty company. Manufacturer coverage typically comes with repair service by a factory-trained technician with factory-made parts. Warranty companies generally have more plans and benefits, like the flexibility of having your car serviced at the repair shop of your choice.
Best Car Warranty Company Review: Our Process
Each year, our team collects over 2,000 data points and scrutinizes services to rank the best extended warranty coverage out there. Our process includes secret shopping for a variety of quotes on different vehicles, analyzing quality and plan options, and evaluating contract transparency.
After our analysis, we create a score in each review category based on our methodology. We also keep our data current by refreshing quotes, plan information, customer reviews, and more throughout the year. You can learn more about each review category below.
Industry Standing
Warranty providers with a history of strong business practices and endorsem*nts from experts receive the highest scores in this category. We look at the longevity of a company, its availability by state, partnerships with industry leaders like RepairPal and CARFAX, and Better Business Bureau (BBB) ratings.
Coverage
Focused on overall coverage quality, this rating is based on types of extended warranty plans, coverage term length, and added benefits like roadside assistance. A provider scores well if it offers more than three plans and mileage limits over 150,000 miles. Because it’s uncommon in the industry, coverage for maintenance items like brake pads is also noted.
Cost
The overall cost of coverage is one of the most significant factors that impact customers’ decisions about buying an extended warranty. The review score for cost is determined by comparing the price per year of coverage from various providers, with higher scores being awarded for lower average rates.
To accurately estimate warranty pricing information, our research team reviews sample quotes for a variety of plans and vehicles. This data is compiled from over 140 individual quotes we received from different companies for a range of plans and payment options. We present example quotes in this article, but be aware that you may find different prices based on personal factors like vehicle type, provider, length, and level of coverage.
Transparency
Transparency is an important quality to look for in extended warranty providers. Some companies make it easy to find sample contracts and read the fine print, while others make it difficult. Our transparency score takes into account sample contract accessibility as well as the presence of a 30-day money-back guarantee.
Customer Service
Great coverage options and prices mean nothing if the company lacks good customer service. We comb through customer reviews and perform our own shopper analysis to get a sense of the responsiveness and helpfulness of each warranty company. When speaking to representatives, our researchers assess issues like whether agents are more likely to explain coverage or are focused only on making a sale.
Extended Warranty Customer Review Categories
How we weigh each of these categories to determine the overall score is influenced by a survey conducted by our research team. To complete the survey, we polled 1,000 consumers who have bought or thought about purchasing an extended warranty.
Which factors are most important to consumers when purchasing an extended warranty? Most respondents answered that coverage was the most important factor.
Below are the top five factors most important to extended warranty customers:
- Coverage (52 percent)
- Cost (19 percent)
- Customer service (13 percent)
- Transparency (10 percent)
- Industry standing (5 percent)
Of those who had extended warranties (whether they had used coverage or not), 65 percent of respondents were satisfied, and 13 percent of respondents were dissatisfied to some degree.
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Brogan Woodburn Senior Writer
Brogan is a Motor1.com Senior Writer based in Central Oregon. He produces in-depth auto product guides on topics spanning from auto warranties and insurance to tips on how to sell a car.